The province of Ontario has recently determined regulated health care practitioners are able to return to work and we are working hard and glad to be back at the clinic treating again. During this time, there will be a few changes to the way your bookings and appointments are handled. Rest assured, these changes are to ensure the safety of you, the client, myself and those I work with. These steps may seem tedious, but as a regulated health care providers, we have an obligation to follow guidelines set out by my regulatory College and Public Health.
We have implemented a thorough three step screening process - first on the phone or over email at booking, second at your appointment reminder and lastly upon entry to clinic. Your appointment booking and reminder email will have a link to complete a screening survey. Any questions regarding this survey can be handled on a case by case basis. It is also important to note, if there are any changes to your screening answers, we ask you notify us as soon as possible.
Upon arrival to the clinic, we are going to request you wait in your car. When we are ready to see you, we will notify you and come to the entrance door to let you in. We ask you attend your appointments alone, and bring a face covering as we are trying to save supplies to keep working. We will also be wearing a surgical mask, and you may see other practitioners in different forms/levels of personal protective equipment (PPE). There will be points of contact where hand sanitizer will be present and I will ask you to perform hand hygiene at specific times during your visit.
Non contact forms of payment are encouraged and emailing your receipt to you will also reduce contact points with high touch surfaces. Appointment times will similar to your previous treatments but we will be leaving time in between for the treatment room, and all surrounding areas to be cleaned thoroughly after your appointment to prepare for our next client. If you have any questions, please do not hesitate to ask.
Thank you for taking the time to read this and continuing to choose me and Complete Connections to keep you moving.